Timmy Luo
BI & Analytics | Operational Excellence
Previous Work
- Built a standardized metric governance framework covering 40+ KPIs across operational, financial, and safety domains, eliminating conflicting definitions and giving leadership a single source of truth for corporate performance.
- Led the enterprise migration to Microsoft Fabric, consolidating fragmented data pipelines into one unified architecture. Aligned a multi-team roadmap across multiple business units, cutting reporting latency from weekly batch to real-time refresh.
- Designed and deployed real-time operational dashboards for container terminals, giving 150+ stakeholders live visibility into crane moves, dwell times, and gate queue status. Reduced operational decision cycle time from daily standups to real-time.
How I Work
I work at the intersection of data and operations, turning messy, cross-functional problems into clear, measurable outcomes.
- Understand the Business Need. I start by talking to the people feeling the friction. I dig in until the real need is clear, not just the requested output.
- Get Hands Dirty with Data. Once the root cause has been identified, I clean, shape, and automate the raw data to improve visibility into the process.
- Design Iteratively. I design and build the solution iteratively, testing and validating each step to ensure it meets the business need.
- Validate Impact. Metrics of success are defined upfront and measured. The goal is always real-world operational results, not just pretty charts.
- Document & Empower. I build maintainable solutions. Once live, I ensure any development is understood and owned by the team it supports.